Returns

RETURN OR EXCHANGE POLICY
APPLIES ONLY TO ORDERS WITHIN THE USA.

Requests for return or exchange of an order must be made within 15 days from the date of purchase.

Returns:

We are sorry to hear that you want to return an item.

If you want to return your purchase, please note that you have 15 days to do so, please send us an email to info@nelumbo.us. Please include your order number and the reason you are returning the item.

We will send you an email with instructions to follow.

Keep in mind that we will carry out a Store Credit, which you can use in our store whenever you want and to be used in any item.

  • Items must be returned in perfect condition.
  • We will notify you by email when we receive the returned package.
  • Please allow 7-10 business days to process Store Credit, once the package reaches our warehouse. We will try to do it as soon as possible.
  • Once your return is approved and processed, we will mail you a Store Credit from the store.

Shipping costs will not be returned.

We reserve the right to refuse a return if the products are not in good condition, have been used or altered in any way.

Note: All shipping costs to return an item must be borne by the customer.

Changes:

If you would like to exchange your product for another model, we will be happy to help you!

Send an email to info@nelumbo.us.

Please include your order number and the reason you are exchanging the product. We will send you an email with instructions to follow.

Items must be returned unused, undamaged and in perfect condition and in perfect condition.

We will send your new product to you as soon as the change is processed in our store. Please allow approximately 7-10 business days from the day we receive your product back in our store.

We reserve the right to reject an exchange if the products are not in good condition, have been used or altered in any way.

Note: All shipping costs for the exchange will be borne by the customer, as well as any price difference on the new product.

If the price difference is in your favor, you will receive a Store Credit.

Sorry, items purchased outside of the US are not eligible for returns or exchanges.

International orders are the final sale.

If you need more information, please contact our customer service: info@nelumbo.us we will get back to you as soon as possible to answer any questions.

Thank you

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